Department Performance
City departments deliver the fix for resident-reported issues. This view shows how each department is doing citywide and how the ward office connects residents to them. "Overdue" and "Fixed after deadline" use Toronto's published service standards as the deadline.
Citywide department scorecard
| Rank | Department | Received | Resolved | Open | Fix Rate | Avg Days to Fix | Overdue | Fixed After Deadline |
|---|---|---|---|---|---|---|---|---|
| 1 | Transportation Services | 122 | 26 | 96 | 21.3% | 6.8 | 51 | 0 |
| 2 | Solid Waste Management | 16 | 4 | 12 | 25.0% | 3.3 | 12 | 1 |
| 3 | General Services | 23 | 5 | 16 | 21.7% | 4.6 | 8 | 0 |
| 4 | Municipal Licensing & Standards | 29 | 5 | 22 | 17.2% | 4.6 | 20 | 2 |
| 5 | Toronto Water | 33 | 5 | 28 | 15.2% | 7.5 | 28 | 5 |
| 6 | Parks Forestry & Recreation | 20 | 2 | 18 | 10.0% | 6.3 | 15 | 0 |
| 7 | Toronto Hydro | 13 | 0 | 13 | 0.0% | — | 12 | 0 |
| 8 | Parking Enforcement | 3 | 0 | 3 | 0.0% | — | 3 | 0 |
| 9 | TTC Customer Service | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
| 10 | MiWay | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
| 11 | Parking Enforcement | 0 | 0 | 0 | 0.0% | — | 0 | 0 |
Council office activity
How many resident-reported issues each ward office is receiving and how many of those have been resolved by the responsible city department. These are communication volumes, not a personal scorecard.
| Ward | Councillor | Emails sent to office | Resolved by departments |
|---|---|---|---|
| Ward 1 | Vincent Crisanti | 5 | 12 |
| Ward 14 | Paula Fletcher | 1 | 4 |
| Ward 13 | Chris Moise | 1 | 4 |
| Ward 2 | Stephen Holyday | 1 | 4 |
| Ward 10 | Ausma Malik | 0 | 10 |
| Ward 18 | Lily Cheng | 0 | 0 |
| Ward 21 | Michael Thompson | 0 | 1 |
| Ward 22 | Nick Mantas | 0 | 0 |
| Ward 8 | Mike Colle | 0 | 4 |
| Ward 4 | John Kovac | 0 | 0 |
| Ward 7 | Dipika Damerla | 0 | 0 |
| Ward 11 | Brad Butt | 0 | 0 |
| Ward 10 | Sue McFadden | 0 | 0 |
| Ward 3 | Chris Fonseca | 0 | 0 |
| Ward 6 | Joe Horneck | 0 | 0 |
| Ward 9 | Martin Reid | 0 | 0 |
| Ward 8 | Matt Mahoney | 0 | 0 |
| Ward 5 | Natalie Hart | 0 | 0 |
| Ward 1 | Stephen Dasko | 0 | 0 |
| Ward 2 | Alvin Tedjo | 0 | 0 |
| Ward 17 | Shelley Carroll | 0 | 0 |
| Ward 16 | Jon Burnside | 0 | 0 |
| Ward 15 | Rachel Chernos Lin | 0 | 1 |
| Ward 12 | Josh Matlow | 0 | 0 |
| Ward 3 | Amber Morley | 0 | 0 |
| Ward 9 | Alejandra Bravo | 0 | 1 |
| Ward 24 | Paul Ainslie | 0 | 2 |
| Ward 25 | Neethan Shan | 0 | 0 |
| Ward 20 | Parthi Kandavel | 0 | 0 |
| Ward 19 | Brad Bradford | 0 | 0 |
| Ward 11 | Dianne Saxe | 0 | 4 |
| Ward 6 | James Pasternak | 0 | 0 |
| Ward 7 | Anthony Perruzza | 0 | 0 |
| Ward 23 | Jamaal Myers | 0 | 0 |
| Ward 5 | Frances Nunziata | 0 | 0 |
| Ward 4 | Gord Perks | 0 | 0 |
