← arrow key

arrow key →

Past Toronto's published service standard

This report is 34 days old. The city's standard for Construction Issue is 7 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Dianne Saxe

Open utility excavation on sidewalk

ref: STO-T8Q8D4

city ref: 09186161 Track on 311

Construction Issue Snap City acknowledged

Open 35 days

Transportation Services: 7 days

City service request (311)

In Progress

Updated about 1 month ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09186161 Service request type: Damaged Concrete Sidewalk Expected service delivery: 2026-05-06, 11:55 a.m. Estimated resolution timeframe: The service request will be resolved within 1 month. Service address (city record): Albany Ave & Dupont St

Albany Avenue, Toronto Toronto

Google Maps Apple Maps

Reported on Wed, Apr 22, 2026 at 6:00 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

An active excavation pit on the public sidewalk is exposing soil and utility infrastructure with only a red traffic cone and metal utility cover marking the work area. The open pit creates a trip hazard and blocks pedestrian passage, with no apparent safety fencing beyond the single cone, leaving pedestrians vulnerable to stepping into the excavation or tripping on cover edges. This appears related to a collapsed utility cut in the area.

Description

Collapsed Utility cut

Community Updates

Has this issue been fixed? Come back and share an update with a photo. Your before-and-after helps track what's working.

Have you seen this issue?

Comments (1)

fox_victoria about 1 month ago

Your Reference Number: 09186161 Service Request Type: Damaged Concrete Sidewalk Expected Service Delivery Date/Time: 2026-05-06, 11:55 a.m. Estimated Resolution Timeframe: The service request will be resolved within 1 month. Service Address: Albany Ave & Dupont St