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Past Toronto's published service standard

This report is 31 days old. The city's standard for Sidewalk Damage is 30 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik

Sidewalk heaved by tree roots

ref: STO-G3N6X3

city ref: 09211186 Track on 311

Sidewalk Damage Snap City acknowledged

Open 31 days

Transportation Services: 30 days

City service request (311)

New

Updated about 1 month ago

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09211186 Service request type: West Nile Virus-Standing Water / Roadside Expected service delivery: 2026-05-02, 11:14 a.m. Estimated resolution timeframe: The Service Request will be resolved within 5 days. Service address (city record): 2 Queen St E

680 Wellington Street West, West Queen West, Toronto Toronto

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Reported on Sun, Apr 26, 2026 at 8:20 PM · 1mo ago

Report Details

AI-generated, reviewed by reporter

Large tree roots have displaced and cracked the sidewalk across roughly 2-3 meters, creating an upward buckle with exposed soil and roots that poses a trip hazard. Mud accumulates in the area due to a drainage issue, and the reporter notes the sidewalk should be reconstructed at a higher elevation to address both the root damage and water pooling.