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Past Toronto's published service standard

This report is 25 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Ausma Malik
report photo

Standing water in restaurant alley

ref: STO-Y7E9P8
Water Drainage Snap Report sent
Open 26 days
Toronto Water: 1 days

5 Charlotte Street, Toronto Toronto

Reported on Fri, May 1, 2026 at 9:47 PM · 25d ago

Report Details

AI-generated, reviewed by reporter

Standing water and mud are pooling in the alley near the restaurant entrance at 5 Charlotte Street due to a blocked storm drain or catch basin, creating a slip hazard and preventing proper runoff. The catch basins in this area average 45 years old, suggesting aging infrastructure that may be contributing to drainage failure.

Description

Leaking Toronto water line onto sidewalk

Community Updates

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1 community report

1 fixed

✓ Fixed · The AI failed to interpret my prompt properly. The actual... · May 06

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Report Submitted

May 01, 2026 at 9:47 PM

Leaking Toronto water line onto sidewalk

Email sent to Toronto 311

May 01, 2026 at 9:47 PM

Sent

A community member reported: It's fixed

May 06, 2026 at 5:57 PM

The AI failed to interpret my prompt properly. The actual issue was a leaking water line. I submitted directly to 311 and has been since addressed.

Awaiting Response

Open for 25 days

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