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Past Toronto's published service standard
This report is 25 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.
Email Cllr. Ausma Malik
5 Charlotte Street, Toronto Toronto
Reported on Fri, May 1, 2026 at 9:47 PM · 25d ago
Report Details
AI-generated, reviewed by reporter
Standing water and mud are pooling in the alley near the restaurant entrance at 5 Charlotte Street due to a blocked storm drain or catch basin, creating a slip hazard and preventing proper runoff. The catch basins in this area average 45 years old, suggesting aging infrastructure that may be contributing to drainage failure.
Description
Leaking Toronto water line onto sidewalk
Community Updates
Has this issue been fixed? Come back and share an update with a photo. Your before-and-after helps track what's working.
1 community report
✓ Fixed · The AI failed to interpret my prompt properly. The actual... · May 06
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Sign in to reportWard 10 · Spadina-Fort York
Nearby
School
Alpha Alternative & Oasis Alternative
School
Ogden Jr Public School
Bus Stop
King St West At Spadina Ave East Side
Bus Stop
Spadina Ave At King St West North Side
Park
Clarence Square Park
Report History
Complete timeline of your report lifecycle
Report Submitted
May 01, 2026 at 9:47 PM
Leaking Toronto water line onto sidewalk
Email sent to Toronto 311
May 01, 2026 at 9:47 PM
A community member reported: It's fixed
May 06, 2026 at 5:57 PM
The AI failed to interpret my prompt properly. The actual issue was a leaking water line. I submitted directly to 311 and has been since addressed.
Awaiting Response
Open for 25 days
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