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Past Toronto's published service standard

This report is 20 days old. The city's standard for Tree Issue is 3 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Chris Moise

Tree roots damaging sidewalk

ref: STO-R5J2K0

city ref: 09288041 Track on 311

Tree Issue Snap City acknowledged

Open 20 days

Parks Forestry & Recreation: 3 days

City service request (311)

New

Updated 19 days ago

The request has been received.

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09288041 Service request type: General Tree Maintenance Expected service delivery: 2026-11-03, 10:56 p.m. Estimated resolution timeframe: The service request will be investigated within two months, and any additional work will be completed within six months. Service address (city record): 65 Church St

Church Street Toronto

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Reported on Thu, May 7, 2026 at 5:51 PM · 19d ago

Report Details

AI-generated, reviewed by reporter

A mature tree on Church Street has a root system causing significant displacement and heaving of the brick sidewalk, with multiple lifted and misaligned bricks creating trip hazards and uneven surfaces throughout the affected area. Moss and organic debris accumulation indicates sustained moisture and deterioration, with roots actively pushing up concrete and brick sections that pose a fall risk for pedestrians.