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Past Toronto's published service standard

This report is 14 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Blocked storm drain, standing water

ref: STO-W3G6V9

city ref: 09323236 Track on 311

Water Drainage Snap City acknowledged

Open 14 days

Toronto Water: 1 days

City service request (311)

New

Updated 14 days ago

The request has been received.

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09323236 Service request type: Catch Basin - Blocked / Flooding Expected service delivery: 2026-05-16, 6:05 p.m. Estimated resolution timeframe: The service request will be resolved within 3 days. Service address (city record): 52 Carlaw Ave

24 Carlaw Avenue, South Riverdale, Toronto Toronto

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Reported on Wed, May 13, 2026 at 11:05 AM · 13d ago

Report Details

AI-generated, reviewed by reporter

Standing water pools in two locations on the road surface at 24 Carlaw Avenue, caused by a subsiding vertical crack in the asphalt that prevents drainage to the storm system. The depression creates a pedestrian hazard and indicates blocked drainage that requires storm infrastructure clearing or repair.