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Past Toronto's published service standard

This report is 14 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Water pooling in road potholes

ref: STO-Q0U3J1

city ref: 09322469 Track on 311

Water Drainage Snap City acknowledged

Open 14 days

Toronto Water: 1 days

City service request (311)

New

Updated 14 days ago

The request has been received.

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09322469 Service request type: Damaged Catch Basin Expected service delivery: 2026-05-14, 4:18 p.m. Estimated resolution timeframe: The Service Request will be resolved within 24 hours. Service address (city record): 73 Morse St

73 Morse Street, South Riverdale, Toronto Toronto

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Reported on Wed, May 13, 2026 at 11:06 AM · 14d ago

Report Details

AI-generated, reviewed by reporter

Two water-filled potholes in the road surface at 73 Morse Street—one approximately 12 inches with jagged edges and one approximately 6 inches—indicate underlying asphalt failure and a non-functioning drainage system unable to clear standing water. The catch basin serving this area (installed in 1885) is likely failing to properly drain street-level water, exacerbating the road damage.