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Past Toronto's published service standard

This report is 14 days old. The city's standard for Water Drainage is 1 days. Councillors are the right escalation when 311 is past its own deadline.

Email Cllr. Paula Fletcher

Water pooling in road surface

ref: STO-Y3R8U3

city ref: 09323250 Track on 311

Water Drainage Snap City acknowledged

Open 14 days

Toronto Water: 1 days

City service request (311)

New

Updated 14 days ago

The request has been received.

The lines below are from the City of Toronto's acknowledgement email. They are estimates from the city, not a guarantee of when the issue will be fixed on the ground.

Your Reference Number: 09323250 Service request type: Road Pothole / Road Damage Expected service delivery: 2026-05-27, 6:08 p.m. Estimated resolution timeframe: The service request will be resolved within 14 days. Service address (city record): 509 Eastern Ave

509 Eastern Avenue, South Riverdale, Toronto Toronto

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Reported on Wed, May 13, 2026 at 11:10 AM · 14d ago

Report Details

AI-generated, reviewed by reporter

Two water-filled depressions in the asphalt road surface are pooling water with accumulated debris, indicating poor drainage or a blocked storm drain in the vicinity of aging catch basin infrastructure. The cavities create trip hazards and suggest underlying drainage infrastructure issues requiring inspection.